The brand new Figuratively speaking Company (SLC) told me you to, based on HM Funds and you will Customs’s suggestions, I do not exists

I’ve been settling my education loan given that 2010 in monthly instalments of greater than ?2 hundred via PAYE, the balance is growing and appeal costs is actually ballooning

The issue appears to have started whenever i changed work in 2012. 36 months after, I discovered one none off my payments was applied to my membership.

HMRC insisted it absolutely was a challenge to own SLC. We delivered four years’ property value payslips to SLC double (it forgotten the original package) and you may, immediately after one year, ?twelve,366 is actually deducted out-of my financial obligation. You to don’t range from the cumulative appeal fees. SLC insisted I happened to be responsible for these types of even though they have been put on an incorrectly expensive equilibrium.

That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t payday loans Fairfield OH establish what I owe.
EK, London

SLC passed me personally to HMRC, and that guaranteed surprise research. It seems that when you changed perform the national insurance number are combined which have good stranger’s, very money were seated during the limbo to have nine ages having attention accumulating towards harmony you to, but for the newest error, must have become reduced. What is it’s surprising is the fact SLC and you may HMRC attempted to offload your to both for the half dozen age which you have made an effort to manage the problem, and you may step was only pulled once i got inside it.

You will find and additionally put up a good ?400 redress payment, and set measures in place to end a reappearance of this issue.” SLC, hence didn’t promote a comment, have at the same time decided you owe ?1,800, however, features yet to spell it out if this consists of the fresh unfairly applied attract. However, need the fresh new unsubstantiated contribution authored of. Your predicament might be distressing adequate whether it try a-one-from. But not, most other graduates features reported to me they are getting recharged getting debts they will have already reduced, or prohibited regarding checking its equilibrium.

Londoner Ce received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC states: “I apologise and also have current the records so you can echo brand new college student mortgage repayments designed to big date

“During my final call having SLC, they said it might not render any further factual statements about that it mysterious financing and therefore most of the it might manage is notify HMRC once again, however, this would use to a few months. HMRC claims it has not yet heard from SLC. So I am trapped from inside the an excellent bureaucratic horror that has, to date, pricing me personally ?dos,100000 which i can ill pay for.”

Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.

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